Patients you should stay away from
The customer is always right, and the patient who pays is essentially the same customer. In the eyes of any professional in the field of medicine, it is absolutely normal to feel compassion and empathy for a person who needs help.
However, not all patients are characterized by adequate behavior, which can be partly explained by unfavorable past experience or unpleasant responses. Let’s admit that unfortunately there are enough unscrupulous employees in the field of medicine, for whom someone else’s grief is nothing but an opportunity to earn.
Mistrust is often caused by risk assessment, and one of the components in the formation of risk assessment is the experience. In addition, independent search for information also affects the behavior and decision-making.
From the scientific point of view, the patient’s behavior is understandable. Nevertheless, there is a separate segment, which behavior does not fit into any theory. Namely these patients will bring more problems and in any case remain unhappy.
Such patients should be distinguished in advance in order to avoid the loss of time and negative emotions caused by aggressiveness, and sometimes even outright stupidity. Here are some examples of behavior that will help you distinguish a not-quite-welcome guest.
- Unclear complaint.
“I have some pain, but I do not know where it is and what it is, but it hurts, no one can diagnose it.” Also, it may be imaginary aesthetic defects, such as bulging eyes after blepharoplasty (at 25!), lifting is too loose and other nonsense, which will suck all the juices out of you.
- The patient is a doctor.
In fact, he is not a doctor, but for some reason, he considers himself definitely smarter and more competent than any doctor. He actively searches for information on the Internet, consults with close friends and relatives.
With such a patient, the chances that he would rather believe a homeless person from the dumpster than listen to a professional are much higher. As a rule, they already know what they have and how they must be treated.
If the specialist tells them that in their particular case this technology is not suitable, it will automatically be perceived as an insufficient qualification of the doctor.
- The patient is modern.
He, by all means, wants innovation in the treatment. For example, when a person has no chance with conservative treatment, and he would do anything, including new and untested methods, this is understandable and acceptable.
However, very often, our esteemed patients read on the Internet about super innovative methods of treatment of a common wart, and they already need this technique. They attribute this to the lack of seams, minimally invasiveness and other, at first glance, logical arguments.
On the one hand, these patients can be understood, because often people try to sell conventional techniques under the guise of another innovation, and it works. Otherwise, people would beware of innovation, as it happens to anyone with a healthy sense of self-preservation.
After all, real innovations are tested in a clinical setting, and only when their safety and effectiveness have been confirmed, they are introduced MASSIVELY. To believe that in some clinic, someone is just cleverer than everyone is – it’s ultimate nonsense.
- Patient of formality.
He needs doctor’s CV, the longer it is, the better. No resume? “The doctor is incompetent and he’s not a doctor at all.” Such a patient needs a contract with a clinic, a doctor, a facilitator and even a taxi driver who takes him to the clinic. And if there is a contract, then the patient will absolutely be not cool with it.
Any doctor should warn the patient about possible risks, and zero risks simply do not exist. The doctor does not just should, he HAVE TO warn, he warns the patient, and in response, the patient comes up with something like “YOU DON’T TAKE RESPONSIBILITY!”
Imaginary lawyers are not interested in the right side of the issue, they will not inquire about the infection statistics in the facility, about the presence of resuscitation, about what might happen if there is a doctor’s mistake or a complication which is independent of the doctor.
The laws are different in each country, in France, neither the doctor nor the clinic has the right to sign commercial contracts (I’ll do an operation, you’ll give me money). In case of problems, the signed contract will be null and void!
In France, problem cases are dealt with by special organizations, through which all issues are resolved. For the proof, it is enough to bring a sick list that is issued to all patients.
- The patient is paranoid.
Everyone wants to deceive him, he perceives the world in a hostile way, and he will mess with the doctor using Google translator and phrase books.
He does not believe that if he addresses a representative, the price will remain the same, and the quality of the service will be even higher because representatives have many years of experience working with patients and they know how to organize everything most conveniently and qualitatively for the patient.